Shipment Policy

Effective Date: January 8, 2025

At Fransplunie, we are committed to delivering your products in a timely and efficient manner. Our Shipment Policy outlines the details of our shipping process, including the methods, costs, delivery times, and steps for tracking your order. We aim to ensure that your order reaches you in perfect condition and on time.

1. Order Processing Time

Once we receive your order, we will begin processing it within 1-2 business days. Please note that during peak seasons (such as holidays or sales), processing times may be slightly longer. You will receive a confirmation email once your order is processed and ready for shipment.

  • Business Days: Our processing days are Monday through Friday, excluding weekends and holidays.

2. Shipping Methods and Delivery Times

We offer various shipping methods to accommodate your needs. The available options and estimated delivery times are:

  • Standard Shipping: Typically takes 3-7 business days for delivery within the United States. Delivery times for international orders may vary.
  • Expedited Shipping: For faster delivery, we offer expedited shipping, which usually takes 1-3 business days depending on the shipping address. This option is available for an additional fee.
  • International Shipping: We ship internationally to select countries. International orders typically take 7-14 business days to reach their destination. The exact delivery time may depend on the destination country and customs processing.

Shipping fees are calculated based on the weight of your order and the delivery location. The shipping cost will be displayed at checkout before you complete your order.

3. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment and get real-time updates on its delivery status. If you do not receive tracking information or have trouble tracking your order, please contact our customer service team for assistance.

  • Tracking Updates: You can check the status of your shipment through the carrier’s website using the tracking number provided.

4. Shipping Restrictions and Addresses

We currently ship to most regions worldwide. However, there may be certain restrictions or limitations for specific products in certain locations. If you attempt to place an order from a restricted area, you will be notified before completing your order.

  • P.O. Boxes and APO/FPO: We may have limitations on shipping to P.O. Boxes or APO/FPO addresses. If you’re unsure whether we can ship to your address, please contact us before placing your order.
  • Address Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for delivery issues or delays due to incorrect addresses provided by customers.

5. Shipping Costs and Fees

Shipping fees are calculated based on the size, weight, and destination of your order. The exact cost will be shown during the checkout process. We also offer free shipping on orders over a certain amount, which will be clearly stated on our website.

  • Free Shipping: Free shipping promotions may apply to orders over a certain amount. This threshold may vary by location and promotion.

6. Delivery Delays

While we strive to ensure that your order arrives on time, factors such as weather conditions, customs delays (for international orders), or issues with the carrier may cause delays. We are not responsible for delays caused by these factors but will work with you to resolve any issues.

  • Customs Delays: For international shipments, customs processing may take additional time. Any customs duties or import taxes incurred during shipment are the responsibility of the customer.

7. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact our customer service team as soon as possible. We will investigate the issue with the carrier and, if necessary, initiate a claim for a replacement or refund.

  • Damaged Products: If your products arrive damaged, please take photos of the packaging and product, and report the issue to us within 5 days of receipt. We will either replace the damaged product or issue a refund.

8. Order Refusal or Incorrect Address

If your order is returned due to refusal of delivery or an incorrect address, you will be responsible for any additional shipping fees. We may also cancel the order and issue a refund, minus the cost of return shipping.

9. Contact Us for Shipping Inquiries

If you have any questions about shipping, delivery times, or tracking, please contact our customer service team:

Fransplunie
Street: 322 Haymond St Fairmont, West Virginia (WV), United States
Phone number: (304) 367-1541
Email: info@fransplunie.com
Website: fransplunie.com