Payment Policy

Effective Date: January 8, 2025

At Fransplunie, we understand that a smooth and secure payment process is essential for a positive shopping experience. Our Payment Policy outlines how we handle payments for purchases made on our website, www.fransplunie.com, including accepted payment methods, transaction security, and pricing.

1. Accepted Payment Methods

We offer a variety of payment options to ensure that your transaction is convenient and secure. Currently, we accept the following payment methods:

  • Credit/Debit Cards: We accept payments via major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For added convenience, we support PayPal payments. PayPal is a secure and widely accepted payment method.
  • Other Payment Methods: We may also support alternative payment methods such as Apple Pay and Google Pay, depending on your region and device.

When you select your payment method at checkout, you will be guided through the process. Please ensure all payment details are entered correctly before submitting your order.

2. Payment Processing

When you make a purchase, we will process your payment through secure payment gateways. We take your privacy and security seriously and employ industry-standard encryption techniques to protect your personal information during the transaction.

  • Authorization: After your payment is processed, we will confirm your transaction and send an order confirmation email with the details of your purchase. If payment authorization is unsuccessful, you will be notified, and the order will not be completed.
  • Verification: In some cases, our payment processor may require additional verification before confirming a transaction, such as checking your payment details or contacting you for clarification. This helps ensure that the transaction is legitimate and secure.

3. Pricing and Taxes

  • Product Pricing: The prices of products displayed on our website are in U.S. Dollars (USD). Prices may change periodically, and we reserve the right to update prices without prior notice. However, the price at the time of your order will be honored.
  • Sales Tax: Depending on your shipping address, sales tax may be applied to your order in accordance with applicable laws. The total tax amount will be calculated and displayed at checkout before you finalize your purchase.
  • Promotions and Discounts: Any applicable promotions or discounts will be reflected at checkout. If you have a valid discount code, please enter it before completing your order to ensure the discount is applied.

4. Payment Authorization and Fraud Prevention

To ensure that all payments are authorized and legitimate, we may employ fraud prevention measures. In the event that a payment is flagged for suspicious activity or unauthorized use, we may contact you to verify the transaction before processing the order. In certain cases, we may cancel the transaction or request additional verification.

5. Refunds and Adjustments

Refunds for returns or cancellations will be issued to the original payment method used. Refunds are typically processed within 5-7 business days. Please note that your bank or payment processor may take additional time to reflect the refund in your account.

  • Partial Refunds: In some cases, if only part of an order is returned, we may issue a partial refund. This will be reflected in the total amount refunded to you.
  • Failed Transactions: If your payment fails for any reason, we will notify you and provide instructions for resolving the issue. Please ensure that your payment details are accurate before resubmitting your payment.

6. Security of Payment Information

We use the latest technology to secure your payment information. All transactions made through our website are encrypted using Secure Socket Layer (SSL) encryption, which protects your payment data from unauthorized access.

  • Third-Party Payment Processors: We partner with reputable third-party payment processors to handle transactions. While we do not store your sensitive payment details, our payment processors may retain certain information for fraud prevention and transaction processing purposes.
  • PCI Compliance: We are PCI-DSS compliant, ensuring that our payment processing systems meet the highest standards for payment security.

7. Payment Issues

If you experience any issues with your payment or have concerns about your transaction, please contact our customer service team for assistance:

Fransplunie
Street: 322 Haymond St Fairmont, West Virginia (WV), United States
Phone number: (304) 367-1541
Email: info@fransplunie.com
Website: fransplunie.com