Refund and Returns Policy for Fransplunie Store

Effective Date: January 8, 2025

At Fransplunie Store, we are committed to ensuring that our customers are satisfied with every purchase. If for any reason you are not completely happy with your order, we offer a comprehensive refund and return policy to make your shopping experience as smooth and worry-free as possible. Please review the details below to understand how our return and refund process works.

1. General Return Policy

We understand that sometimes things don’t work out. If you are not satisfied with your purchase, we accept returns for most items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when it was received.
  • The item must be in its original packaging, including all tags, labels, and accessories (if applicable).
  • Proof of purchase or receipt is required to process the return.

Items that are non-returnable include:

  • Personalized or custom-made items.
  • Gift cards.
  • Clearance and final sale items.
  • Opened, used, or damaged items that cannot be resold as new.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

a. Contact Us

When contacting us, please provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

b. Return Authorization

Once we receive your request, our customer service team will review it and provide you with a Return Authorization Number (RA#). This number is required for processing the return, so please keep it safe.

c. Shipping the Item Back

You will be responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us safely.

Return shipping costs are non-refundable, and we will not be responsible for any loss or damage that occurs during the return shipping process. It is your responsibility to ensure that the item is returned to us in its original condition.

3. Refund Process

Once we receive your returned item and verify that it meets the return policy requirements, we will initiate your refund. Refunds are processed as follows:

a. Refund Method

  • Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5–10 business days for your refund to appear in your account, depending on your bank or payment provider.
  • If you paid via credit card, the refund will be credited to the card used for the original transaction. For PayPal payments, the refund will be credited back to your PayPal account.

b. Partial Refunds

If your returned item is not in its original condition, or if it’s missing parts or packaging, we may offer a partial refund. Items that are returned in damaged or used condition may not be eligible for a full refund.

4. Exchanges

We are happy to assist you with exchanges, although we do not currently offer an automatic exchange process. If you wish to exchange an item for a different size, color, or product, please initiate a return and then place a new order for the desired item.

  • Return: Follow the return process outlined above.
  • New Order: Once we process your return, you can place a new order for the item you want to exchange for.

Exchanges are subject to product availability, and the new item must meet the return eligibility requirements.

5. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. We want to make it right for you. Please follow these steps:

a. Report the Damage

  • Contact our customer service team immediately at info@fransplunie.com or call (304) 367-1541 to report the issue.
  • Include your order number, photos of the damaged or defective item, and a brief description of the issue.

b. Return Process for Damaged Items

Upon confirmation of the damage, we will issue a prepaid return shipping label for you to send the item back to us. Once we receive the damaged item, we will either send you a replacement item (if available) or issue a full refund, including any return shipping fees.

c. Refunds for Damaged Items

In the event of a damaged or defective product, you will receive a full refund, including the original shipping charges. If we are unable to replace the item, the full refund will be processed to your original payment method.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

  • Bank/credit card provider: Refunds can take a few days to process, depending on your financial institution.
  • Contact Us: If your refund has not been received after 10 business days, please contact us at info@fransplunie.com.

We will assist you in investigating the matter and ensure the refund is processed correctly.

7. Customer Responsibility for Returns

As a customer, it is important to note that:

  • Return shipping fees: You are responsible for the cost of return shipping, unless the return is due to our error (e.g., damaged or incorrect items).
  • Returned Items Condition: Items returned in used or damaged condition may not be eligible for a full refund.
  • Restocking Fees: In some cases, a restocking fee may apply, especially for large or bulky items. This fee will be communicated to you prior to return approval.

8. International Returns

For international orders, the return policy is the same as for domestic orders, but additional shipping charges and customs duties may apply. These charges are the responsibility of the customer and will not be refunded.

If you are returning an item from outside the United States, please note that the shipping costs and any duties or taxes incurred during the return process will be your responsibility.

9. Contact Information

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please don’t hesitate to reach out to us:

We value our customers and are here to assist you with any questions or concerns you may have regarding your return or refund.

Fransplunie Store
Website: www.fransplunie.com
Email: info@fransplunie.com
Phone: (304) 367-1541

This Refund and Returns Policy is effective as of November 19, 2024.